Vitamin D Video Reference Guide

If your camera did not appear, try the following steps:

• Make sure your webcam is plugged into the computer, into your USB port. (Note that the cable may appear to fit into other ports!) Try disconnecting and reconnecting it.
• Make sure you have installed any drivers that may be required, and that your webcam is compatible with your computer.
• If you are using a USB hub, try plugging the webcam directly into the computer. Some hubs, particularly unpowered ones, cannot support more than one or two attached devices.
• Try opening another application that uses your camera to make sure that it is working properly. If you have an external webcam (one that you plug into the computer rather than one that is built in), it probably came with a disk containing software that uses the webcam. If not, there are freeware applications on the Internet that can be downloaded. Mac owners can try iChat, which comes installed in most Macs. (Note that you will be asked to log into a Jabber account, but you can ignore this and test the video.)
  • If you cannot get your webcam to work using another application, you can try consulting the documentation or support website of your camera's manufacturer, such as Logitech's webcam support page or Apple's iSight support page.
  • If you can get your webcam to work but it does not show up in the Vitamin D Video camera setup wizard, there are not any common known causes for this symptom. It may be the result of an intermittent or temporary problem that can be resolved by restarting Vitamin D Video or rebooting your computer.

If instead of an image, the text"Could not connect" is displayed, Vitamin D Video could not access your camera. If that happens:

• The most likely explanation is that the camera is being used by another application that is running. See if another application like a video chat program is running, and if so quit it.
• In some specific cases there may be conflicts with other USB devices (for example, on certain Macintosh models, a Macally webcam and an iSight cannot be connected at the same time).
• Some applications may for some reason end up in a state where the application is not running, but they still have control of the camera. If that is the case you may need to reboot your computer. Make sure another webcam application is not starting automatically. Check to make sure there is not an icon representing a running webcam application in your system tray (for Windows) or on the top right of your menu bar (for Mac OS). To return to this screen, open Vitamin D Video again, and select Tools > Add Camera to launch the setup assistant.
• Verify if you have the latest drivers for your webcam:
  1. Download the latest USB camera driver the camera manufacturer's website.
  2. Uninstall the current driver.
  3. Unplug the camera from USB (important).
  4. Reinstall the latest driver that you downloaded.
  5. Plug the camera in again.
• Alternatively, in some cases the default Windows drivers may work in cases where the manufacturer's driver does not:
  1. Uninstall the current driver.
  2. Unplug the camera from USB (important).
  3. Plug the camera in again
• If you haven't already, you can try another application to make sure your webcam is working.
  • If you cannot get your webcam to work using another application, you can try consulting the documentation or support website of your camera's manufacturer, such as Logitech's webcam support page or Apple's iSight support page.
  • If you can get your webcam to work but it does not show up in the Vitamin D Video camera setup wizard, there are not any common known causes for this symptom. It may be the result of an intermittent or temporary problem that can be resolved by restarting Vitamin D Video or rebooting your computer.